NYC Car Service FAQ
Straight answers to the questions riders ask before booking: how the reservation works, what happens at the airport, which car fits, what it costs and where we go. Anything not covered here, call (917) 997-8345.
Booking
How do I book a ride?
Use the secure reservation form on the book page or call (917) 997-8345. The form shows the vehicle, the total and the terms before you confirm.
Is dispatch available at night and on weekends?
Yes. Dispatch runs 24/7 for airport, corporate and event moves.
Can I book a ride for someone else?
Yes. Put the passenger's name and mobile number on the reservation so the chauffeur can reach the person riding.
Can I book several stops in one reservation?
Yes. Multi-stop days are best booked as hourly service, with the stops listed in order.
How do I ask for a child seat?
Put the child seat request on the reservation when you first book, together with the child's age, and check that the confirmation shows it.
How do I change a ride I already booked?
Call (917) 997-8345 with the passenger name and ride date, and give the new time, stops or vehicle.
Airports
Which airports do you serve?
JFK, LaGuardia, Newark Liberty, Teterboro and Westchester County Airport, plus private aviation terminals in the region.
Do you track flights?
Yes. Airport reservations are coordinated around the flight number and terminal, so the pickup follows the actual arrival.
Curbside or meet-and-greet?
Both are available. Say which you want when booking and check that the confirmation shows it.
Do you pick up at private aviation FBOs?
Yes. Teterboro and Westchester County Airport FBO pickups are supported; put the FBO name on the reservation.
How long is the ride from JFK to Manhattan?
Usually about 45 to 90 minutes once the car is moving, depending on traffic, the crossing used and the Manhattan address.
How long is the ride from LaGuardia to Manhattan?
Usually 25 to 60 minutes. Terminal B and Terminal C pickup timing can add a little on busy evenings.
Vehicles
What vehicles are available?
Business sedans such as the Mercedes-Benz E-Class and BMW 5 Series, first-class sedans such as the S-Class and BMW 7 Series, SUVs such as the Cadillac Escalade, GMC Yukon and Chevrolet Suburban, Sprinters, and larger coaches.
How many passengers fit in each vehicle?
A sedan seats up to three and an SUV up to six. Sprinter seating depends on the configuration, so confirm it for your group.
Will I get the exact car in the photos?
Book by class. Confirm the assigned class on the reservation rather than assuming a photo is the car that will arrive.
What should I book for a wedding party or a team?
A Sprinter keeps a group and its bags together. When the group is larger, or people need to arrive at different times, a multi-vehicle plan with sedans, SUVs and Sprinters is arranged by phone.
Rates
What are the hourly rates?
Sedan $120 and SUV $150 per hour, all-in. S-Class from $175 and Sprinter from $200 per hour. 3-hour minimum on hourly bookings.
What does a one-way transfer cost?
Point-to-point transfers start at $130 in a sedan and $160 in an SUV, and the exact route sets the quote.
What is not included in the rate?
Tolls, parking and extra stops are quoted on the reservation. S-Class and Sprinter final prices are confirmed in the booking form.
Where we go
Which areas do you cover?
Manhattan, Brooklyn, Queens, Long Island, the Hamptons, Westchester, Greenwich, Stamford, Jersey City and Newark, plus the airports that serve them.
Can I book a ride that starts outside New York City?
Yes. Pickups in New Jersey, Westchester, Connecticut and Long Island are covered and quoted for the exact route.
What if my town is not listed?
Enter the address in the booking form or call (917) 997-8345 and ask for a quote.
Ready to book?
Use the secure form to see the vehicle and total before you confirm, or talk it through with dispatch.
NYC car service
Book the ride before NYC makes it complicated.
Airport transfers, hourly service, corporate travel, events, and group movement with the details handled before the passenger is outside.